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KPI Bulletin
December 01, 2019 | HDI
KPI Bulletin 12 - Response Time
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KPI Bulletin
November 01, 2019 | HDI
KPI Bulletin 11 - Utilization Rate
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KPI Bulletin
October 01, 2019 | HDI
KPI Bulletin 10 - Service Level
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KPI Bulletin
September 01, 2019 | HDI
KPI Bulletin 9 - Handling Time
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KPI Bulletin
August 01, 2019 | HDI
KPI Bulletin 8 - After-Contact
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KPI Bulletin
July 01, 2019 | HDI
KPI Bulletin 7 - After-Call Work
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KPI Bulletin
June 01, 2019 | HDI
KPI Bulletin 6 - Talk Time
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KPI Bulletin
May 01, 2019 | HDI
KPI Bulletin 5 - First Contact Resolution Rate
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KPI Bulletin
April 01, 2019 | HDI
KPI Bulletin 4 - First Call Resolution Rate
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KPI Bulletin
March 01, 2019 | HDI
KPI Bulletin 3 - Average Speed to Abandonment
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KPI Bulletin
February 01, 2019 | HDI
KPI Bulletin 2 - Abandon Rate
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KPI Bulletin
January 01, 2019 | HDI
KPI Bulletin 1 - Average Speed of Answer
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