Training Calendar

The HDAA Training Calendar provides a comprehensive schedule of upcoming instructor-led courses designed to enhance skills in IT service management and customer support. The calendar includes courses such as IT Major Incident Management Best Practice (MIM), HDI® Knowledge-Centered Service Foundations (KCSF), HDI® Support Center Manager (SCM), and ITIL® 4 Foundation. These sessions are offered virtually, allowing participants to engage from various locations. 

August 2025

MO
TU
WE
TH
FR
SA
SU
28
29
30
31
1
2
3
4
5
6
7
HDI® Support Center Team Lead (SCTL) Instructor-led training
Start from: 07/08/2025 - 9:00 am
End at: 08/08/2025 - 5:00 pm
Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management , ...
  • Student Manual: PDF
8
HDI® Support Center Team Lead (SCTL) Instructor-led training
Start from: 07/08/2025 - 9:00 am
End at: 08/08/2025 - 5:00 pm
Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management , ...
  • Student Manual: PDF
9
10
11
IT Major Incident Management Best Practice (MIM) Instructor-led training
9:00 am - 5:00 pm
This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution. Topics covered include: When is an incident a major incident , ...
  • Student Manual: PDF
12
HDI® Knowledge-Centered Service Foundations (KCSF) Instructor-led training
9:00 am - 5:00 pm
Organizations that leverage knowledge and manage it effectively can reduce costly mistakes, accelerate the implementation of new ideas, and eliminate redundant work. A thriving knowledge management program, one that successfully captures, structures, and reuses information, is a vital component of top-performing compan , ...
  • Student Manual: PDF
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
Start from: 12/08/2025 - 9:00 am
End at: 14/08/2025 - 5:00 pm
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintain , ...
  • Student Manual: PDF
13
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
Start from: 12/08/2025 - 9:00 am
End at: 14/08/2025 - 5:00 pm
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintain , ...
  • Student Manual: PDF
14
HDI® Knowledge-Centered Service Principles (KCSP) Instructor-led training
Start from: 12/08/2025 - 9:00 am
End at: 14/08/2025 - 5:00 pm
This Knowledge Management best-practices course will provide support centre supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintain , ...
  • Student Manual: PDF
15
16
17
18
HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
Start from: 18/08/2025 - 9:00 am
End at: 19/08/2025 - 5:00 pm
Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, part , ...
  • Student Manual: PDF
19
HDI® Desktop Advanced Support Technician (DAST) Instructor-led training
Start from: 18/08/2025 - 9:00 am
End at: 19/08/2025 - 5:00 pm
Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, part , ...
  • Student Manual: PDF
20
ITIL® 4 Foundation Instructor-led training
Start from: 20/08/2025 - 9:00 am
End at: 21/08/2025 - 5:00 pm
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancel , ...
  • Student Manual: PDF
21
ITIL® 4 Foundation Instructor-led training
Start from: 20/08/2025 - 9:00 am
End at: 21/08/2025 - 5:00 pm
This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancel , ...
  • Student Manual: PDF
22
23
24
25
HDI® Support Center Manager (SCM) Instructor-led training
Start from: 25/08/2025 - 9:00 am
End at: 27/08/2025 - 5:00 pm
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses th , ...
  • Student Manual: PDF
26
HDI® Support Center Manager (SCM) Instructor-led training
Start from: 25/08/2025 - 9:00 am
End at: 27/08/2025 - 5:00 pm
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses th , ...
  • Student Manual: PDF
27
HDI® Support Center Manager (SCM) Instructor-led training
Start from: 25/08/2025 - 9:00 am
End at: 27/08/2025 - 5:00 pm
Support Center Manager training explores how the support centre’s strategy drives everything the support centre does: service delivery, infrastructure implementation, operational processes, workforce management, and support centre marketing. This certification verifies that the support centre manager possesses th , ...
  • Student Manual: PDF
28
29
30
31
August 2025
Wednesday August 20
September 2025
Tuesday September 16
October 2025
Thursday October 16
Thursday October 23
November 2025
Tuesday November 18
Wednesday November 26
December 2025
Tuesday December 9
Thursday December 11
No event found!

Refund Reason