TRAINING CALENDAR

May 2024

June

MO
TU
WE
TH
FR
SA
SU

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30
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13 HDI® Support Center Team Lead (SCTL) Instructor-led training HDI® Support Center Team Lead (SCTL) Instructor-led training Start from: 13/05/2024 - 9:00 am End at: 14/05/2024 - 5:00 pm Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management , ...
14 HDI® Support Center Team Lead (SCTL) Instructor-led training HDI® Support Center Team Lead (SCTL) Instructor-led training 9:00 am - 5:00 pm Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management , ...
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16 ITIL® 4 Foundation Instructor-led training ITIL® 4 Foundation Instructor-led training Start from: 16/05/2024 - 9:00 am End at: 17/05/2024 - 5:00 pm This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancel , ...
17 ITIL® 4 Foundation Instructor-led training ITIL® 4 Foundation Instructor-led training Start from: 16/05/2024 - 9:00 am End at: 17/05/2024 - 5:00 pm This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management, a global certification, recognised in any country. Pre-requisites – The ITIL® 4 Foundation course has no pre-requisite requirements. For more information on the ITIL® 4 Foundation Course Cancel , ...
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21 Managing Difficult Customer Situations (MDCS) Instructor-led training Managing Difficult Customer Situations (MDCS) Instructor-led training 9:00 am - 5:00 pm Dealing with difficult customer situations can be extremely challenging. This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. This is a non-certification course and as such does , ...
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23 HDI® Desktop Advanced Support Technician (DAST) Instructor-led training HDI® Desktop Advanced Support Technician (DAST) Instructor-led training Start from: 23/05/2024 - 9:00 am End at: 24/05/2024 - 5:00 pm Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, part , ...
24 HDI® Desktop Advanced Support Technician (DAST) Instructor-led training HDI® Desktop Advanced Support Technician (DAST) Instructor-led training Start from: 23/05/2024 - 9:00 am End at: 24/05/2024 - 5:00 pm Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment. The HDI® Desktop Advanced Support Technician (DAST) certification course, part , ...
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