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June 03, 2026 | Scott Tunn
Beyond the Service Desk: How ITIL 5 Redefines "Experience" with Human-Centred Design
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June 03, 2026 |
SLA articles
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May 23, 2026 |
Closing the Value Loop: How Service Feedback Triggers the Next Product Lifecycle
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April 08, 2026 |
The Simple Path: How to Get Your ITIL 5 Foundation Certification
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April 07, 2026 | Scott Tunn
How Long Does It Take to Get Your ITIL 5 Foundation Certification?
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April 06, 2026 | Scott Tunn
What Are the 5 Stages of ITIL? (And Why ITIL 5 Changes Everything)
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March 27, 2026 | Scott Tunn
The Support Career Path: More Than Just a Job
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March 26, 2026 |
Stop Solving the Same Problem Twice: The Real Power of Knowledge-Centered Service (KCS)
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March 24, 2026 |
Beyond the 'Fix': Why Desktop Support is Becoming Your Best Business Liaison
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March 21, 2026 | Scott Tunn
The ITIL 5 Product and Service Lifecycle: Your Roadmap to Value Co-Creation
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March 17, 2026 | Scott Tunn
Beyond the Service Desk: How ITIL 5 Redefines "Experience" with Human-Centred Design
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Member Only Article
March 17, 2026 | Scott Tunn
The ITIL 5 Value System: Making Governance and Guiding Principles Work for You
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March 12, 2026 | Scott Tunn
ITIL 5 vs ITIL 4: Why "Digital Product Management" is the New North Star
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March 03, 2026 |
the-service-trap
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