HDAA RESOURCE AREA

August 06, 2026 |

The AI Employment Gap: What Anthropic’s New Data Tells Us About Jobs, Skills, and Service Management in 2026

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July 29, 2026 | Scott Tunn

The AI Security Certification That's About to Change Everything: Why We're Betting on EXIN AISP

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July 20, 2026 |

ITIL 5 vs ITIL 4: 7 Key Differences for Service Desk Managers

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July 20, 2026 |

A 5-Step Guide for Major Incident Management

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June 30, 2026 |

How ITIL 5 Certification Can Boost Your Job Search: A Career Guide for Contact Centre & IT Pros

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June 25, 2026 |

Why ITIL 5 Foundation Certification Will Change the Way You Manage AI

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June 03, 2026 | Scott Tunn

Beyond the Service Desk: How ITIL 5 Redefines "Experience" with Human-Centred Design

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June 03, 2026 | Scott Tunn

SLA articles

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May 23, 2026 |

Closing the Value Loop: How Service Feedback Triggers the Next Product Lifecycle

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April 08, 2026 |

The Simple Path: How to Get Your ITIL 5 Foundation Certification

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April 07, 2026 | Scott Tunn

How Long Does It Take to Get Your ITIL 5 Foundation Certification?

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April 06, 2026 | Scott Tunn

What Are the 5 Stages of ITIL? (And Why ITIL 5 Changes Everything)

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March 27, 2026 | Scott Tunn

The Support Career Path: More Than Just a Job

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March 26, 2026 |

Stop Solving the Same Problem Twice: The Real Power of Knowledge-Centered Service (KCS)

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