Service Desk Templates
The Problem Management Process provides a structured framework to identify root causes, prevent recurrence, and minimize the impact of IT […]
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The Major Incident Management (MIM) Process provides a clear, structured framework for restoring business-critical ICT services rapidly and minimizing disruption. […]
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This document outlines the steps required to successfully implement ITIL process. The document is an excellent reference prior to downloading […]
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This document outlines examples of the processes, and policies you need to have in place to implement Release & Deployment […]
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Change Management […]
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Asset […]
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This Template is only available to HDAA members. This template can also be purchased. Contact HDAA for more information 1300 […]
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This document outlines examples of the processes, policies and procedures you need to have in place to implement Service Level […]
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Sometimes referred to as a ‘memorandum of understanding’ (MOU) or ‘gentleman’s handshake’, an Operational Level Agreement (OLA) sets out the […]
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The High Velocity IT (HVIT) Ready Checklist is a self-assessment tool to measure how prepared your organization is for digital […]
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The CSF worksheet can be used to log the properties of each CSF. Purpose: The CSF Worksheet is a goal-oriented […]
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The Major Incident Handling (MIH) framework provides a structured way to manage critical IT disruptions and ensure rapid recovery. It […]
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This document defines how Major Incidents affecting services provided by ICT are identified, escalated and managed throughout their lifecycle. This […]
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The Regular Communications Campaign Checklist serves as a tool to ensure consistent and effective communication during an initiative. It provides […]
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The Report Worksheet is designed to ensure that every report generated within an organization delivers significant value. By addressing key […]
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A resistance management plan is a proactive way to manage resistance to the improvement initiative. The plan should describe tactics […]
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Stakeholder analysis is performed to log the characteristics of each of the improvement initiative’s stakeholders and identify the key people […]
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The Stakeholder Communication Plan Template is a structured tool to plan and execute effective communication with stakeholders involved in an […]
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This document outlines a proven template that outlines examples of what you need to have in place to implement IT […]
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Here’s a high-level overview of what can be done with the Workshop and Meeting Action Plan template: Goal Setting: Use […]
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