HDAA TOOLS & CALCULATORS
Practical tools for
better ITSM decisions
Free (for members), easy-to-use tools and calculators to help you design, justify and improve your ITSM operation.
★ FEATURED TOOL
ITSM Report & Dashboard Design Form
Answer a few simple questions and we'll help you design reports and dashboards that drive the right decisions. Export a build brief you can hand straight to your team.
- Design reports your stakeholders actually use
- Build dashboards around the decisions they drive
- Export a build brief for your team
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Uptime SLA Calculator
See what a service level commitment really means before you sign up to it.
Knowledge Management ROI Calculator
Put a number on the value your KM effort returns.
Cost per Incident Calculator
Size your incident demand and the effort behind it.
The ★ Service Desk
Assess your service desk and see where to focus next.
Organisational Assessment
See what a service level commitment really means before you sign up to it.
Report & Dashboard design form
Answer a few simple questions and we'll help you design reports and dashboards that drive the right decisions.
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