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MEMBERSHIP
Membership Overview
HDAA Member Workshops
Past Member Workshops
EVENTS
RESOLVE24 Conference
Conference Program
World Expert Keynote Speakers
Event Speakers
Conference Sponsors
Conference Inclusions
Conference Registration
Training Calendar
Training Catalogue
ITIL® Courses
Support Services Courses
Knowledge Management Courses
Cyber Security Courses
Shop Exams & Elearning
Cancellation and Transfer Policy
CONSULTING
Consulting Service Overview
IT Service Desk Review
Workforce Planning Review
Knowledge Management Review
ITSM Process Documentation
Leadership, Coaching and Mentoring Services
Support System Evaluation and Selection
IT Service Management Practices Review
RESOURCES
Champions dashboard
Champions Library
Guru Quiz
My Exam Simulation Reports
HDAA Membership Resources
Search Knowledge Base
Articles
HDI® Explained
ITIL Explained
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IT and Support Certification Courses
ITIL Foundation
ITIL® V3 Foundation eLearning Course
Curriculum
3 Sections
8 Lessons
52 Weeks
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Course Modules
6
1.1
Module 1: Introduction to ITIL®
60 Minutes
1.2
Module 2: ITIL® Service Strategy
90 Minutes
1.3
Module 3: ITIL® Service Design
30 Minutes
1.4
Module 4: ITIL® Service Transition
20 Minutes
1.5
Module 5: ITIL® Service Operation
60 Minutes
1.6
Module 6: ITIL® Continual Service Improvement
80 Minutes
Mock Exams
0
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Information about how to sit your exam and gain your ITIL4 certification
2
3.1
Buy and take your exam today!Copy
3.2
Exam walk through, what to do and what not to do (Added January 2021)Copy
15 Minutes
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