HDAA Cancellation and Transfer Policy

1. Payment Terms

Full payment of course fees or an official Purchase Order (PO) must be received no less than thirty (30) days prior to the nominated commencement date of the scheduled course. Any registration or booking received less than thirty (30) days prior to the course commencement date must be accompanied by a written Purchase Order or immediate credit card payment to secure the placement.

2. Public and Virtual Course Cancellation

Clients cancelling their public or virtual course registration with less than three (3) weeks’ notice prior to the course start date will not be entitled to a refund.

3. Refunds and Transaction Fees

Where a refund is approved in accordance with this policy, HDAA reserves the right to deduct any non-refundable transaction fees (e.g., credit card processing fees) incurred during the original purchase from the total refund amount. These fees reflect the direct costs charged by third-party payment providers.

4. Non-Attendance (No Shows)

Participants who fail to attend their scheduled public or virtual courses (“no shows”) will be charged the full course rate. No refunds or credits will be issued for non-attendance.

5. Cancellation of On-site Courses

Cancellations for bespoke or onsite training services are subject to the following fee schedule based on the notice provided prior to the scheduled commencement date:

• Notice of 21 to 30 days: 25% of the total invoice value.
• Notice of 7 to 21 days: 50% of the total invoice value.
• Notice of less than 7 days: 100% of the total invoice value.

6. Postponement of On-site Courses

Requests to postpone onsite training are subject to the following fee schedule. Only one (1) postponement per invoice is permitted:

• Notice of 21 to 30 days: 20% of the total invoice value.
• Notice of 7 to 21 days: 30% of the total invoice value.
• Notice of less than 7 days: The request will be treated as a cancellation, and 100% of the invoice value will apply.

7. Course Transfers (Public Courses)

Transfers between scheduled public courses are subject to availability and the following notice periods:

• More than three (3) weeks’ notice: Transfers are accepted without additional charge.
• Between one (1) and three (3) weeks’ notice: Transfers will incur a $440.00 (AUD) administration fee.
• Less than one (1) week’s notice: Transfers are not permitted.

8. Attendee Substitutions

Attendee name changes (substitutions) will be accepted at no additional cost up to the business day prior to the course commencement date.

9. Rescheduling or Cancellation by HDAA

In rare instances, HDAA may find it necessary to reschedule or cancel a public course. HDAA will provide as much notice as possible. In such events, the client may elect to:

1. Receive a full refund of the course fee paid; or
2. Receive a credit toward another HDAA course.

HDAA is not responsible for any external penalties or costs incurred by the client, including but not limited to travel, accommodation, or other logistical arrangements. In the event of a last-minute cancellation, the HDAA administration team will contact the client via telephone to arrange a reschedule or refund.

10. Right to Postpone/Cancel

HDAA reserves the right to postpone or cancel a training course or event at any time. Registered participants will be entitled to one of the following:

• Participation at a revised date specified by HDAA;
• A full refund; or
• A credit note for the equivalent amount for future HDAA training.

To arrange a reimbursement or credit, please contact HDAA on 1300 130 447.

11. Online and Self-Paced Course Policy

Registrations for self-paced online courses are final. No cancellations, transfers, or refunds are available once the registration is processed. Access to online course materials and certification exams is granted only upon receipt of full payment. While a Purchase Order number may be provided for reference, course access will remain deactivated until actual funds are received.