HDAA Cookie policy

HDAA Cookie Policy

This Cookie Policy explains how HDAA (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website (hdaa.com.au), access our membership portals, or enrol in our training and certification programs, including ITIL 4, ITIL 5, and HDI courses.

Last Updated: 5 April 2026

In alignment with the 2026 Australian Privacy Act reforms and international data protection standards (including GDPR), this policy provides transparency regarding our data collection practices and your rights as a user.

1. What Are Cookies?

Cookies are small text files that your browser saves on your device (like your laptop or phone) when you visit a website. They help the site remember things like your login status, preferences, and how you move through pages. Some cookies are essential for the site to work, while others help us understand what’s working well or show you more relevant information and ads.

2. How We Use Cookies

HDAA uses cookies to enhance your experience across our professional training platform. Specifically, we use cookies for:

Authentication: Identifying you when you log in to your Personal or Corporate Gold Membership account.
Service Delivery: Managing your enrolment in instructor-led live sessions (e.g., ITIL 5 Foundation or RESILIA® training).
Performance Monitoring: Analysing how users navigate our site to improve the delivery of our frameworks and best practice resources.
Preferences: Remembering your settings and previous course interactions to provide a seamless learning journey.

3. Types of Cookies We Use

We use the following categories of cookies and similar technologies on our website and related services:

3.1 Essential Cookies (Strictly Necessary)

These cookies are required for the website and our services to function and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging into secure member areas, maintaining your session, or adding a course or membership to your cart.

3.2 Functional Cookies

These cookies help with site functionality and personalisation (beyond what is strictly necessary), such as remembering your preferences, helping with form completion, or keeping consistent settings across pages. They may be set by us or by third-party providers whose services we have added to our pages.

3.3 Analytical Cookies (Google Analytics)

These cookies help us understand how visitors use our website so we can improve performance and content (for example, which pages are most popular and how users move around the site). We commonly use Google Analytics for this purpose. Analytical data is typically collected in aggregate, but may involve online identifiers (like cookie IDs) and device/browser information.

3.4 Marketing Cookies (LinkedIn / Google Ads)

These cookies are used to measure advertising performance and to help show you more relevant ads on other platforms. They may be used to:

track conversions (for example, when someone enrols after clicking an ad);
build or use audiences for advertising (where available); and
limit how often you see the same ad.
Marketing cookies may be set by us and/or by third parties such as LinkedIn and Google (including Google Ads).

4. Third-Party Cookies

Some cookies and similar technologies on our site are placed by third parties. These third parties may collect information about your device and your activity across our site and other websites over time.

In particular, we may use:

Google (e.g., Google Analytics and Google Ads) for analytics and advertising measurement.
LinkedIn (e.g., LinkedIn Insight Tag) for advertising measurement and audience features.
Certification partners and related platforms, including PeopleCert and HDI, where required to support certification delivery, candidate registration, exam-related workflows, verification, and associated platform functionality.

Where third-party cookies are used for analytics or marketing, they are treated as non-essential and are only used with your consent (see “Consent” below).

5. Managing Cookies

You can control and manage cookies in a few ways:

Cookie Settings on our site: Where available, you can use our “Cookie Settings” (or cookie banner) to allow or refuse non-essential cookies (such as analytics and marketing cookies).
Browser settings: Most browsers let you delete existing cookies and/or block cookies. If you disable cookies, parts of our site (including the Member Portal or enrolment flows) may not work properly.

Helpful links/instructions for major browsers:

Google Chrome: Settings → Privacy and security → Third-party cookies / Clear browsing data
Apple Safari (macOS/iOS): Settings/Preferences → Privacy → Manage Website Data / Prevent Cross-Site Tracking
Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data
Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data

You can also consider using browser add-ons or device-level settings to limit tracking, noting these controls may not work for all technologies.

6. Consent (Specific and Current)

We will only use non-essential cookies (including Functional, Analytical, and Marketing cookies) where you have provided specific and current consent. This means:

we ask for consent in a clear way (for example, via a cookie banner/settings tool);
your consent applies to the specific categories you select (not “all or nothing” unless you choose it); and
we keep your consent choices up to date and allow you to change your mind at any time via our cookie settings and/or your browser controls.

Essential cookies do not require consent because they are necessary to provide the website and requested services.

7. Data Retention

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted.

8. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation (such as further updates to the Australian Privacy Principles), or our operational requirements. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Information

If you have any questions about our use of cookies or how we handle your data in relation to our ITIL, HDI, or RESILIA® services, please contact our Privacy Officer:

Email: pr*****@******om.au
Address: HDAA Privacy Officer, Australia
Website: hdaa.com.au/contact