HDAA Website Disclaimer and Liability Notice
This Website Disclaimer and Liability Notice (“Disclaimer”) governs the use of the HDAA website (hdaa.com.au) and all associated services, training programs, and membership resources provided by HDAA. By accessing this website and utilizing our services, you acknowledge and agree to the terms set forth below.
Effective Date: April 5, 2026
This Website Disclaimer and Liability Notice (“Disclaimer”) governs the use of the HDAA website (hdaa.com.au) and all associated services, training programs, and membership resources provided by HDAA. By accessing this website and utilizing our services, you acknowledge and agree to the terms set forth below.
1. General Information Only
The content provided on this website, including but not limited to training content, course information, webinar recordings, templates, tools, publications, and articles (including information regarding ITIL® 4, ITIL® 5, HDI®, and RESILIA® frameworks), is for general informational and educational purposes only. It is not intended to constitute (and must not be relied on as) legal advice or other professional advice.
While HDAA strives to provide accurate and up-to-date information, the IT Service Management (ITSM) landscape is subject to rapid change. HDAA makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, or services contained on the website for any purpose.
2. No Professional Advice
HDAA provides training and certification services based on globally recognized best practices. However, the information provided through our courses (e.g., ITIL Specialist, ITIL Foundation, HDI certifications) and membership resources does not constitute legal, financial, or professional consulting advice.
In particular, any ITSM/ITIL/HDI guidance provided by HDAA is intended to explain recognised best practice frameworks and common approaches. Outcomes will vary depending on your organisation’s context and how the frameworks are implemented, governed, resourced, and maintained. You are responsible for obtaining appropriate independent advice and performing your own assessment (including risk, security, compliance, and suitability testing) before acting on any information from HDAA. Reliance on any information provided by HDAA is strictly at your own risk.
3. Training and Certification Outcomes
While HDAA’s instructor-led live sessions and training materials are designed to prepare students for certification exams (including those administered by PeopleCert or HDI), HDAA does not guarantee that any individual will pass an examination or achieve a specific career outcome. Certification is subject to the standards and assessment criteria of the respective third-party examination institutes.
4. Limitation of Liability
To the maximum extent permitted by law, HDAA, its directors, employees, and partners shall not be liable for any loss or damage, including without limitation, indirect, incidental, special, or consequential loss or damage, or any loss of data, profits, revenue, business, goodwill, anticipated savings, or opportunity, arising out of, or in connection with, the use of this website, our training services, or any reliance on the content made available by HDAA.
This limitation applies to (without limitation):
- Errors, omissions, typographical mistakes, or outdated information in website content.
- Interruption of website availability, server downtime, or technical issues (including during online live training sessions).
- Any exam, assessment, or certification outcome (including where exam delivery and marking are performed by third parties such as PeopleCert or HDI).
- The results of any actions taken or decisions made based on information provided in HDAA courses, publications, reports, templates, tools, or webinar recordings, including any implementation of ITSM/ITIL/HDI/RESILIA® practices in your environment.
5. Third-Party Intellectual Property
HDAA is a provider of training for frameworks owned by third parties.
- ITIL® is a registered trademarks of PeopleCert. All rights reserved.
- HDI® is a registered trademark of Informa PLC.
- All other trademarks, service marks, and logos used on this site are the property of their respective owners.
HDAA’s reference to these trademarks does not imply an endorsement by the trademark holder beyond the scope of authorized training and certification delivery.
6. External Links (Third-Party Links)
Through this website, you may be able to link to other websites which are not under the control of HDAA (for example, PeopleCert or other exam institutes, partners, or resource providers). We have no control over the nature, content, accuracy, security, or availability of those sites. The inclusion of any links does not necessarily imply a recommendation, endorsement, approval, or verification of the views expressed within them, or any association with their operators. You access third-party websites at your own risk, and you should review their terms and privacy practices.
7. Membership and Resource Access
Membership plans (Personal and Corporate Gold) provide access to various tools, templates, and reports. HDAA does not warrant that these resources will meet the specific technical or operational requirements of your organization’s IT infrastructure. Users are responsible for vetting and testing any templates or tools before implementation in a live production environment.
8. Governing Law
This Disclaimer and your use of the website are governed by the laws of South Australia and the Commonwealth of Australia. Any disputes arising in relation to this Disclaimer shall be subject to the exclusive jurisdiction of the courts of South Australia.
9. Amendments
HDAA reserves the right to amend this Disclaimer at any time without prior notice. By continuing to use the website after such changes are posted, you agree to be bound by the revised terms.
10. Errors and Omissions
While HDAA takes reasonable care to ensure the information on this website is accurate and current, the website may contain errors, omissions, typographical mistakes, or outdated information. To the maximum extent permitted by law, HDAA is not responsible or liable for any loss or damage arising from any such errors or omissions, or from any reliance placed on the website content.
11. Intellectual Property and Trademarks
Unless otherwise stated, HDAA owns (or is licensed to use) the copyright in the content on this website, including text, course materials (where provided), design, and logos. You may not reproduce, distribute, modify, or publicly display any content from this website without HDAA’s prior written permission, except as permitted by law.
Third-party product names, trademarks, and registered trademarks (including ITIL®, and HDI®) remain the property of their respective owners and are used for identification and reference purposes. Nothing on this website grants you any rights in those trademarks, nor should any reference be taken to imply endorsement beyond the scope of authorised training and certification delivery.
Contact Information
For questions regarding this Disclaimer or HDAA’s liability policies.
Please contact us via:
Email: pr*****@******om.au
Phone: 1300 130 447
Website: Contact us form