Our ITIL 5 courseware was developed to satisfy the learning objectives from the ITIL syllabi published by Peoplecert and accredited to verify it satisfies those requirements. The certification exam was developed and is supplied by Peoplecert the only ITIL accredited examination institute.
In order to run the ITIL 5 foundation course over 2 days the certification exam is not taken as part of the course. On completing the course attendees will receive an exam voucher which they can use to book an online exam at a date and time of their choice.
The ITIL certification exam voucher is included in the price of public and on-line training purchased directly from HDAA.
ITIL 5 Exam Format
The certification exam consists of 40 multiple choice questions and must be completed in 60 minutes. A minimum score of 65 percent is required to pass a certification exam. Individuals who achieve the passing score will receive an e-certificate from Peoplecert, the accreditation body.
This is a closed book exam.
ITIL 5 Foundation Exam Purchases and Re-takes
Exam re-takes are available by purchasing an on-line foundation exam voucher.
You can buy an ITIL 4 Foundation Exam Voucher directly as training is NOT mandatory for the foundation course.
Pleas see our online shop to purchase an exam voucher.
Taking your exam online
Exams via PeopleCert Online proctoring work like magic. You simply choose a room that suits you, plug in to the internet and you’re good to go. Your Online Proctor will identify you via sophisticated technology ensure that your testing environment is comfortable, while also adhering to guidelines about what is permitted and what isn’t. What’s more, your Online Proctor will be observing you in a non-intrusive way throughout the entire exam and is always available for you should you need any help or in case something goes wrong. We’ve got your back for every possible scenario. So just relax and give it your best shot.
A step by Step Guide to taking the PeopleCert online Proctored Exam
Contact HDAA on 1300 130 447 for more information or to request an invoice for the online exam voucher.
PLEASE NOTE:
The ITIL Certification Exam is included in all HDAA’s ITIL Public training pricing.
Purchase of the online training includes an online certification exam voucher. This voucher is used to book your exam when you are ready to sit.5
How long do I have to complete my course?
Once your course is activated (usually within 1 business day of receipt of payment), you have access to the learning portal for 9 months. You can access the course as many times as you’d like in that 9-month period and bounce around portions of the course as much as needed, allowing you to set your own self-study pace.
What are the systems requirements for taking an online course?
You’ll need a continuous Internet connection with Windows® 11, Windows® 10 (Windows 10S and Windows 11S is not supported) or macOS High Sierra (10.13) onwards. Dual-core 2.4GHz CPU or faster with 4GB of RAM.
Can I retake my exam if I don’t pass?
Yes, exam re-takes are available by purchasing an on-line foundation exam voucher.
Can I extend my course or exam?
Yes. You may purchase a 12-month extension of your course. Exam voucher extensions must be requested prior to their expiry date.
What is included with my online course registration?
All course prices include the online training course and certification exam.
What is the cancellation policy for online courses?
Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.
Who do I contact if I need support?
If you require support you can contact HDAA on: 1300 130 447
Public, Virtual and Onsite Course Cancellation & Transfer Policy
Full payment of course fees or a Purchase Order must be received no less than thirty (30) days prior to the scheduled course date you have nominated to hold. Any booking received less than thirty (30) days prior to the nominated course commencement date must be accompanied by a written Purchase Order or credit card payment authority to secure the booking.
Clients cancelling their public or virtual course registration with less than three weeks’ notice will not be entitled to a refund.
No shows on public and virtual courses will pay full course rates.
Cancellation of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 25% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 50% of the invoice. Notice within 7 days will be charged the full invoice price.
Postponement of On-site Courses: Notice received within twenty one (21) to thirty (30) days of the scheduled course commencement date will incur a fee equal to 20% of the invoice. Notice received within seven (7) to twenty one (21) days will incur a fee equal to 30% of the invoice. Notice within 7 days will be treated as a cancellation. Only one postponement per invoice allowed.
Transfers between scheduled public courses will be accepted if requested no less than three weeks prior to the course start date. Any transfer of registration received no less then two weeks of the course start date will incur a $440 transfer administration fee. Transfer are not available with less then 1 weeks notice of the course start date.
Attendee name changes will be accepted up to the day prior to the course start date.
In rare instances, a public course may be rescheduled or cancelled. HDAA will provide as much notice as possible. In this event, the client may receive a full refund, or take a credit toward another HDAA course. HDAA cannot be held responsible for penalties resulting from travel arrangements.
In the event that we do have to cancel a training course at the last minute, the HDAA administration team will contact you via phone to either reschedule you for an alternate course or provide you with a full refund of the course price paid.
HDAA reserves the right to postpone/cancel a training course or an event at any time, at which, paying participants will be entitled to one of the following:
- To participate at a revised date specified by HDAA or
- A refund or
- A credit to that amount for future HDAA training.
To receive reimbursement or credit, please contact HDAA on 1300 130 447 to make appropriate arrangements.
On-Line Course Cancellation Policy: Self-paced online course registrations are final. No cancellation or refund is available. Access is granted to online courses and certification exams once payment is received. A purchase order number may be provided for reference, but online courses and certification exams will not be activated until actual payment is received.
