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August 06, 2026 |
The AI Employment Gap: What Anthropic’s New Data Tells Us About Jobs, Skills, and Service Management in 2026
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July 20, 2026 |
ITIL 5 vs ITIL 4: 7 Key Differences for Service Desk Managers
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July 20, 2026 |
A 5-Step Guide for Major Incident Management
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June 25, 2026 |
Why ITIL 5 Foundation Certification Will Change the Way You Manage AI
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March 24, 2026 |
Beyond the 'Fix': Why Desktop Support is Becoming Your Best Business Liaison
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March 21, 2026 | Scott Tunn
The ITIL 5 Product and Service Lifecycle: Your Roadmap to Value Co-Creation
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March 17, 2026 | Scott Tunn
The ITIL 5 Value System: Making Governance and Guiding Principles Work for You
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March 02, 2026 | Scott Tunn
Digital vs. IT: Why 'IT' is No Longer a Department in 2026
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November 23, 2024 | Scott Tunn
Elevate Your Support Operations with Key Industry Insights
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November 23, 2024 | Scott Tunn
2024-5 Support Industry Quick Statistics
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April 09, 2024 | Scott Tunn
Incident management PSF (Practice Success Factors) #1 Consideration
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February 02, 2024 | Scott Tunn
2024 the year that wipes (some) companies off the map
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January 29, 2024 | Scott Tunn
Enhancing Cybersecurity: ITSM, AI, and Digital Protection
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January 24, 2024 | Scott Tunn
AI-Driven Transformation in ITSM Operations: A Detailed Insight
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