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MEMBERSHIP
Membership Benefits
Member Workshops
Workshop Recordings
TRAINING
Course Calendar
Training Catalogue
ITIL® Training
Cyber Security Training
Knowledge Management Training
Support Services Training
Certification Exams
CONSULTING
Consulting Overview
IT Service Management Review
Knowledge Management Review
Workforce Planning Review
IT Service Desk Review
ITSM Process Design & Documentation
Support System Selection
Leadership Coaching & Mentoring
RESOURCES
Knowledge Base
Articles
HDI® Explained
ITIL Explained
Member Resources
Champions Dashboard
Champions Library
Exam Simulator
My Exam Simulation Reports
Cancellation and Transfer Policy
LOGIN
0 items
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IT and Support Certification Courses
ITIL Practitioner
ITIL® 4 Practitioner: Problem Management – elearning Course
Curriculum
4 Sections
11 Lessons
52 Weeks
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Introduction
1
1.1
Introduction
Course Modules
7
2.1
Module 1: key concepts of the practice
2.2
Module 2: Processes of the practice
2.3
Module 3: Roles and competencies of the practice
2.4
Module 4: How information and technology support and enable the practice
2.5
Module 5: Role of partners and suppliers in the practice
2.6
Module 6: How the ITIL capability model can be used to develop the practice
2.7
Problem Management Diagram pack
Mock Exams
2
3.1
Sample Paper 1
3.2
Sample Paper 2
Syllabus
1
4.1
Syllabus
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