Curriculum
- 4 Sections
- 11 Lessons
- 52 Weeks
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- Introduction1
- Course Modules7
- 2.1Module 1: key concepts of the practice
- 2.2Module 2: Processes of the practice
- 2.3Module 3: Roles and competencies of the practice
- 2.4Module 4: How information and technology support and enable the practice
- 2.5Module 5: Role of partners and suppliers in the practice
- 2.6Module 6: How the ITIL capability model can be used to develop the practice
- 2.7Problem Management Diagram pack
- Mock Exams2
- Syllabus1