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MEMBERSHIP
Membership Overview
HDAA Member Workshops
Past Member Workshops
EVENTS
RESOLVE24 Conference
Conference Program
World Expert Keynote Speakers
Event Speakers
Conference Sponsors
Conference Inclusions
Conference Registration
Training Calendar
Training Catalogue
ITIL® Courses
Support Services Courses
Knowledge Management Courses
Cyber Security Courses
Shop Exams & Elearning
Cancellation and Transfer Policy
CONSULTING
Consulting Service Overview
IT Service Desk Review
Workforce Planning Review
Knowledge Management Review
ITSM Process Documentation
Leadership, Coaching and Mentoring Services
Support System Evaluation and Selection
IT Service Management Practices Review
RESOURCES
Champions dashboard
Champions Library
Guru Quiz
My Exam Simulation Reports
HDAA Membership Resources
Search Knowledge Base
Articles
HDI® Explained
ITIL Explained
LOGIN
0 items
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HDAA - Managing Difficult Customer Situations (MDCS)
June 2026
Jun 19 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
July 2026
Jul 06 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
August 2026
Aug 06 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
September 2026
Sep 07 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
October 2026
Oct 09 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
November 2026
Nov 13 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
December 2026
Dec 04 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
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