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MEMBERSHIP
Membership Benefits
Member Workshops
Workshop Recordings
TRAINING
Course Calendar
Training Catalogue
ITIL® Training
Cyber Security Training
Knowledge Management Training
Support Services Training
Certification Exams
CONSULTING
Consulting Overview
IT Service Management Review
Knowledge Management Review
Workforce Planning Review
IT Service Desk Review
ITSM Process Design & Documentation
Support System Selection
Leadership Coaching & Mentoring
RESOURCES
Knowledge Base
Articles
HDI® Explained
ITIL Explained
Member Resources
Champions Dashboard
Champions Library
Exam Simulator
My Exam Simulation Reports
Cancellation and Transfer Policy
LOGIN
0 items
+1300 130 447
HDAA - Managing Difficult Customer Situations (MDCS)
August 2026
Aug 06 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
September 2026
Sep 07 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
October 2026
Oct 09 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
November 2026
Nov 13 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
December 2026
Dec 04 2026
Managing Difficult Customer Situations (MDCS) Instructor-led training
Virtual Classroom
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