ITIL5 Foundation
Member rate $1200 + GST. Limited time.
Exam voucher $800 + GST. Limited time.
Clear guidance on what ITIL 5 means for your role.
Courses commence March 2026.
What Has Changed in ITIL 5?
ITIL 5 reflects a structural shift.
From process focus to value flow.
From silo activity to integrated product and service thinking.
From output measurement to outcome alignment.
Because of this shift, how ITIL 5 is taught matters.
• Custom courseware developed in-house
• Scenario-based learning design
• Integrated capability testing in Champions
• 26 years refining applied delivery
Until its retired we will still offer ITIL 4 as it remains valid. ITIL 5 is an evolution, not a reset.
The global standard for IT Service Management has evolved. Learn the framework designed for the AI era and elevate your professional career.
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments
ITIL 5 – Updates & Pathway (subscribe)
Course Overview
About ITIL Foundation Version 5
Global Best Practice
ITIL 5 is the leading framework for digital products and services, connecting strategy, delivery, and outcomes in the AI era.
Unified Lifecycle
Brings product and service management together to reduce friction, silos, and handoffs.
Strategic Alignment
A shared model that connects strategy, delivery, and measurable business outcomes.
AI-Ready Framework
Provides practical guidance to adopt and scale AI responsibly, with governance built in.
Outcome Focused
Transforms digital work into meaningful experiences and measurable organizational results.
For All Roles
Relevant for IT, product, experience, and business leaders—not just ITSM professionals.
New Features!
What has changed in ITIL 5?
The new version is built for the modern digital landscape. It provides credentials that are essential for the AI-driven world.
AI-Native Support
Designed for AI-moving organizations with integrated governance.
Unified Product Lifecycle
Covers both product and service management lifecycles.
CX Centric
Customer experience is now built into the core framework.
Flexible Adoption
Easier to implement in any size of organization.
Course Philosophy
ITIL 5 guides organizations in managing digital products, services, customer experience, and end-to-end digital operations in a structured and future-ready way. It isn't just theory—it's practical for your day-to-day role.
Why ITIL Matters
Global Impact & Success
Industry Recognition
Learning Outcomes
What you will gain
Practical Work Guidance
Instantly adopt ITIL through clear examples and proven scenarios.
Business Value Contribution
Understand how your role contributes to measurable business outcomes.
Role-Relevant Skills
Develop capabilities that enable better cross-team collaboration.
AI-Native Capability
Build confidence working in AI-enabled enterprise environments.
Professional Evolution
What this means for you
“Move from certification-led conversations to outcome-led value.”
Clear guidance on what to do next if you hold ITIL 4
A modern, straightforward pathway for ITIL v3 professionals
Skills that help you speak the language of business, not just IT
Practical understanding of how AI fits into modern service management
The Industry has Changed
ITIL 5
ITIL 5 – Updates & Pathway (subscribe)
Your Roadmap
The Certification Journey
The new ITIL offers a clear, flexible qualification scheme designed around real digital roles.
Start with core concepts and progress through role-aligned paths that build practical capabilities.
Each step is designed to support real-world application, ensuring you can use ITIL with confidence.
Support
Frequently Asked Questions
What is new in ITIL (Version 5)?
ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.
Key innovations include:
Modern, Integrated and Comprehensive Approach: ITIL (Version 5) provides guidance that works across the entire organization – from leadership and strategy through to day-to-day operations – helping teams collaborate, align priorities, and consistently create value in both stable and fast changing environments.
AI-Native and Complexity-Ready: ITIL (Version 5) helps professionals work effectively in complex, AI-enabled environments by providing practical guidance on how to adapt, make informed decisions, and manage change as technology, business needs, and customer expectations evolve.
Integration of Products and Services: ITIL provides end-to-end lifecycle guidance for digital products and services, integrating both for holistic management and value.
Emphasis on Digital Experience: Digital experience is a core focus in ITIL (Version 5), helping professionals design, deliver, and improve digital products and services with greater visibility, collaboration, and understanding of how different stakeholders experience value.
Continuity with Previous Versions: ITIL (Version 5) incorporates proven concepts and models from ITIL 4 and earlier, including the value system and guiding principles.
Why did ITIL evolve? Why now?
A new version is needed because the digital landscape has changed dramatically. Organizations today must operate faster, smarter, and more flexibly, especially with AI transforming how work gets done.
Digital-first, product-centric enterprises require updated guidance.
Previous versions focused mainly on services; modern organizations manage integrated products and services.
AI and automation are reshaping operations.
ITIL (Version 5) provides an AI-native approach that helps organizations adapt and innovate confidently.
Businesses need models that support agility and rapid change.
ITIL (Version 5) evolves to ensure adaptive, outcome-focused practices aligned with real-world needs.
Organizations must continually demonstrate measurable value.
The new framework strengthens the link between people, practices, and technology to drive sustainable business results.
In short: ITIL (Version 5) evolves to match today’s AI-driven, fast-changing environment, providing practical guidance that supports people across all roles and organizations in delivering and improving digital products and services.
What is the rationale for going back to “version” prior to the number? ITIL v3 > ITIL 4 > ITIL (Version 5)?
We use ITIL (Version 5) to clearly signal the evolution of the ITIL framework. Each new version represents a meaningful step forward, building on proven guidance while adapting to how digital products, services, and organizations operate today. This helps candidates understand that ITIL evolves with the profession, rather than being replaced or reset.
How are the ITIL (Version 5) Practices accessed and where are they published?
All 34 ITIL (Version 5) practices are available exclusively via PeopleCert Plus membership. In addition, the 15 practices that are part of the Practice Manager modules are available as accompanying training materials together with the corresponding training courses.
What certifications are available in ITIL (Version 5)?
In ITIL (Version 5), the qualification scheme begins with the ITIL Foundation and continues with eight advanced modules and one extension module.
The ITIL (Version 5) qualification scheme diagram below provides a visual overview of how the certifications and designations fit together and how candidates can progress through the framework.
The advanced modules are organized into three distinct streams:
1. ITIL Practice Manager (ITIL PM)
2. ITIL Managing Professional (ITIL MP)
3. ITIL Strategic Leader (ITIL SL)
Successfully completing the defined modules within a stream grants the respective designation.
Achieving all three designations leads to the highest recognition: the ITIL Master. In total, ITIL (Version 5) offers four designations, each building toward holistic mastery of Product and Service Management.
To become an ITIL Practice Manager (ITIL PM), candidates complete ITIL Foundation and then choose one of the following specialization modules, each including a set of practices:
- Monitor, Support & Fulfil (MSF): Service Desk, Incident Management, Problem Management, Service Request Management, Monitoring & Event Management
- Plan, Implement & Control (PIC): Change Enablement, Deployment Management, Release Management, Service Configuration Management, IT Asset Management
- Collaborate, Assure & Improve (CAI): Relationship Management, Supplier Management, Service Level Management, Continual Improvement, Information Security Management
To obtain the ITIL Practice Manager (Version 5) designation, candidates must also complete the ITIL Transformation course and pass the corresponding exam.
The ITIL Managing Professional (ITIL MP) designation requires ITIL Foundation plus the modules: Product, Service, Experience, and Transformation.
The ITIL Strategic Leader (ITIL SL) designation requires ITIL Foundation plus the modules: Strategy and Transformation.
ITIL Transformation is a core component of every designation within ITIL (Version5). It only needs to be completed once, and the achievement counts across all designations.
AI Governance is introduced as an extension module, reflecting the importance of managing AI responsibly within service management.
The ITIL Master designation recognizes deep expertise and the proven ability to adopt ITIL in complex, real-world contexts.
Are there any extension modules in ITIL (Version 5)?
AI Governance is the only extension module in the ITIL (Version 5) qualification scheme. It focuses on establishing frameworks, policies, and controls to ensure AI is used responsibly, ethically, and in alignment with organizational and regulatory standards.
The ITIL 4 extension modules are no longer part of the ITIL (Version 5) qualification scheme, as their content has been absorbed into the broader ITIL guidance and future learning offerings, reflecting how the framework has evolved.
Is ITIL (Version 5) training mandatory for candidates or can they self-study?
PeopleCert has not mandated training for ITIL Foundation (Version 5), so you are able to self-study. However, candidates are encouraged to attend an accredited training course to fully understand the new material.
For all other modules, in line with ITIL 4 requirements, accredited training or officialeLearning is required.
What do the examinations look like within the ITIL (Version 5) qualification scheme?
ITIL Foundation (Version 5) certification and ITIL Practice certifications will remain as closed book MCQ examinations. ITIL AI Governance will also be a closed book MCQ examination.
For the ITIL Product, ITIL Service, ITIL Experience, ITIL Strategy, and ITIL Transformation certifications, open book examinations are planned, allowing candidates to focus on understanding, applying concepts, and making informed decisions rather than memorization.
Do I have to pass all Practice Manager modules and the Transformation modules to receive the ITIL (Version 5) Practice Manager designation?
No, you only have to pass one of the Practice Manager modules (free choice of one) and the Transformation module to automatically receive the ITIL (Version 5) Practice Manager designation.
I have ITIL 4 Foundation certification. How should I go about transitioning to ITIL (Version 5)?
ITIL 4 Foundation holders do not need to retake their Foundation certification. ITIL (Version 5) represents an evolution rather than a revolution, and ITIL 4 Foundation is fully recognized as a prerequisite for all advanced ITIL (Version 5) qualifications.
I have ITIL v3 Foundation certification. How should I go about transitioning to ITIL (Version 5)?
For candidates who have successfully completed the ITIL v3 Foundation, we recommend the ITIL (Version 5) Foundation training and successfully pass the examination to transition into the new certification scheme. Compared to ITIL v3, the ITIL (Version 5) Foundation introduces a significant amount of new content and updated practices, making refreshed training and certification essential. This ensures that professionals gain a solid understanding of the latest concepts and are fully prepared to apply ITIL (Version 5) in modern, dynamic business environments.
I have a single ITIL 4 certificate, but no ITIL 4 designation. What is the best way to continue my ITIL journey?
If you hold a single ITIL 4 certificate, you already have a valuable start in ITIL (Version 5) as ITIL certificates are recognized as pre-requisites for all ITIL (Version 5) advanced level certificates. The best way to continue your journey is to choose an ITIL (Version 5) path that aligns with your goals. Your ITIL 4 experience is not lost, it provides context and understanding that will make learning ITIL (Version 5) easier and help you connect proven best practices with the latest guidance in digital product and service management.
ITIL Transformation (Version 5) is a universal module. What does this mean, and will I have to take it twice?
ITIL Transformation (Version 5) is a core module forming part of the ITIL Practice Manager, ITIL Managing Professional, and ITIL Strategic Leader designations. It only needs to be taken once.
Will ITIL (Version 5) certificates require renewal?
Yes, ITIL Version 5 certificates will be issued with a 3 year renew by date. The renewal routes will remain consistent with ITIL 4, as well as our PRINCE2 and DEVOPS INSTITUTE portfolio routes.
The renewal routes are as follows:
- Become a PeopleCert Plus member and gain access to our Continuous Professional Development (CPD) programme, which allows you to keep your certifications current by logging 20 CPD points per year, for 3 consecutive years, for everyday professional activities.
- Take another certification from the same Product Suite. For ITIL (Version 5) the Product suite contains ALL ITIL certificates.
- Take the same certification again.
Are the single day Practice courses included in the ITIL (Version 5) qualification scheme?
No, only the three bundled Practice modules are available in the ITIL (Version 5) qualification scheme.
How long will ITIL 4 and ITIL (Version 5) coexist, and when will ITIL 4 be retired?
No final retirement date for ITIL 4 has been announced. ITIL 4 and ITIL (Version 5) are expected to run in parallel for a minimum of 12 months to allow candidates and organizations to complete in-flight learning journeys. A detailed coexistence and retirement plan will be shared ahead of any change.
Member rate $1267.26 + GST. Limited time.
Exam voucher $780 + GST. Limited time.